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Reporting an issue... How to...

posted Nov 13, 2011 7:52 AM by Patrick Balleux
Hi

The worst thing that can happen to a developer is having a user reporting an issue with "It does not work...".  We, the developers, need more information than "It does not work...".
Since we cannot guess what you have done, how you did it and what you are expecting, you need to provide the maximum details of your issue so we can figure out what is wrong.

  • What is the version of Ubuntu you are using: Version, archtecture, etc...  For example: Ubuntu 11.10, AMD64
  • What are your specs when reporting a performance issue: Dual Core 2GHZ, 4 Gigs or ram, ATI video card
  • Have you customized your setup:  I have a custom kernel, I have  custom build, etc...
  • What are the steps to reproduce the issue:  Start WS4GL, load a Studio, Add a source, Save Studio, etc...
  • What version of WebcamStudio are referring to...  Often, the issue has been fixed in a recent version
  • What are the expected results: Should display all the source
  • What are the actual results: I only see the "Movie" sources
I've been investigating all kinds of issues related to WebcamStudio, and some times, the issue is related to the setup itself and not WebcamStudio.  Like  wise man said: Help me to help you.

If you encounter an issue, you should post it to the issue list on the project page:
  • It's easier to track issues
  • Other will see existing issues and may add more details
  • You'll be notified when the issue is fixed
Here's the link to the issue list: http://code.google.com/p/webcamstudio/issues/list

 Have a nice day!